Shipping & Returns
We don't like how shipping adds to your cost, either. Because it is a an unfortunate fact of life for all who engage in Internet buying and selling, though, we want you to know what to expect.
We offer United States Post Office shipping. When you place your order, this site connects directly to the UPS site to get the correct amount of postage for various classes of shipping. Our site then offers you a choice and you choose the rate you want to pay.
If you prefer another type of shipping, you may call or email to discuss your options.
In addition to actual shipping cost, we charge $1.50 for handling. That covers our cost for packaging, labels, etc.
We strive to ship every order within 24 hours. However, at times we may not be able to meet that. If we are out of town conducting a workshop or attending a lectureship, shipping may be delayed. If you are in a "must have by" situation, we strongly recommend you contact us before placing your order on the site to be sure we are able to ship promptly.
Of course, you are always welcome to visit a workshop or see us at a lectureship or PTP to avoid having to pay shipping and handling!
At times, you may receive an item that you decide you did not mean to order or is not what you expected. We want all our customers to be happy with both our products and our services. We encourage you to be in touch with us by email (firstname.lastname@example.org or email@example.com) to discuss any possibility for refund. If a refund is approved, cost of the item will be refunded, but the shipping cost either direction will not be refunded. You have the option to return any unwanted item in person at a workshop or other event at which the store is present.